Acceptance of Terms

Biviano Direct provides website services to you subject to the following Terms of Use (TOU), which may be amended by us from time to time with no notice to you. When using Biviano Direct website services you are also subject to any rules or guidelines which may be emailed from time to time. All such rules or guidelines are hereby incorporated by reference into the Terms of Use.

Your use and, continued use, of Biviano Direct constitutes an affirmative, acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.

Delivery of Goods/Shipping Policy

Our products are delivered by Biviano Direct own transport.  Products will be delivered upon date requested by customer, or next working day if not specified (Tuesday to Friday). All prices displayed on this website include shipping costs. Minimum purchase of $30.00. We deliver to suburbs of Melbourne Metro area and in Victoria. All transactions are procssed in AUD

Customer Service Policy

Biviano Direct is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock. In the event we are unable to fulfil your order we will notify you on day of delivery to arrange an agreeable alternative item, a back-order or a full refund.

All our produce is guaranteed to be the best and freshest quality available.  Please contact us within 12 hours of the delivery for a voucher, replacement or credit if you believe the quality or freshness is not what it should be.


All fresh produce, including eggs are GST free.

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product mentioned over phone or doesn’t do what it is supposed to do

Errors And Omissions

Biviano Direct endeavours to maintain the accuracy of product description and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.  Biviano Direct reserve the right to adjust quantity, size and types of produce in set boxes without notice according to market fluctuations.

Applicable law

These conditions and all other specific and additional terms which govern your use of and access to Biviano Direct will be governed by and construed in accordance with the laws of the state of Victoria, Australia.


The material provided on Biviano Direct is copyright protected. You may use this material for your own personal reference only. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part

All software used on this web site is the property of Biviano Direct or its software suppliers and is protected by Australian and international copyright laws.

Your Account

In your use of the web site, you agree to provide true and complete information about yourself as required by the web site’s Contact Us Form

In particular to register, you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or Biviano Direct has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Biviano Direct has the right to remove your details and refuse any and all current or future use of the web site (or any portion thereof).

If you use this web site, you are responsible for maintaining the confidentiality of your Contact Us Form data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Electronic Communications and Your Conduct

When you visit Biviano Direct or send email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will also communicate with you in a similar fashion. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

Biviano Direct is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your queries, provide you with our weekly specials email and to personalise your website experience with us; that’s all.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when filling in Contact Us form. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Online Security

At Biviano Direct we take your online security very seriously. As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting our web site or interacting with us.

Biviano Direct will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.

Security Policy

If you have any questions regarding our security policy, please contact our customer support centre